Ordering


Placing Your Order with WATERCOLORS by Diane K. Smith

You can place your order between 10:00 & 5:00 PST by contacting us via:

email: info@artbydiane.com

Shipping:

WE OFFER SHIPPING TO ALL DESTINATIONS WITHIN THE U.S. ON ALL OUR ARTWORK.

Accepted Payment Methods:

  • Checks
  • US$
  • Bank wire transfer

Delivery:

Once your order has been completed, your artwork will be securely packaged ensuring it will arrive safely and in pristine condition, ready to frame/hang straight out of the box.

Your artwork will be signed, numbered & certified by the artist.
A Certificate of Authenticity will also be included with every piece.

We aim to ship all artwork within 7-10 days from receipt of funds – subject to artwork availability – but please allow up to 14 days for delivery. If (for any reason) we need to extend this timeframe, we’ll confirm this to you by email.

All prints are shipped via a secure courier (DHL, UPS, FedEx). A signature will be required on delivery via all methods. Actual delivery timescales will be dependent on your geographical location.

Artwork sizes:

Our prints are currently available subject to availability. Please allow extra time if prints are not in stock.

Return Policy Info:

In the unlikely event that you are unsatisfied with your purchase from us, you can return it to the specific return address we’ll provide you with in its original condition (with any accompanying materials) within three days from receiving it and notifying us of your intentions. Upon receipt, you will receive a refund of your purchase price less a 10% re-stocking & handling fee. As the buyer, you will be solely responsible for paying the return shipping costs via secure courier.

In the event that your artwork is delivered to you visibly damaged (i.e. it was damaged in transit by the courier), be sure to notify us a.s.a.p. so we can handle the issue accordingly. In cases where the artwork is visibly damaged at the point of delivery, you should advise the delivery person of this fact and request they return the item back to sender at that time.

 

© Copyright 2011 - 2017 Watercolors by Diane K. Smith